This Privacy Policy explains how NexLo ("we", "us", "our"), operated by NEXLO NEGOCIOS DIGITAIS LTDA, registered in Brazil under CNPJ 61.411.758/0001-07, with its address at Rodovia José Carlos Daux, 5500, Sala 211, Bloco Campeche A, Saco Grande, Florianópolis - SC, 88032-005, Brazil, collects, uses and protects your personal information when you visit nexlonegociosdigitais.com, purchase our recipe collections or use our app.
In short: we only collect what we need to deliver your recipes and support you. We never sell your personal information.
1. Information we collect
- Information you give us: name, email address and any message you send when you buy a product or contact us.
- Purchase information: the product you bought, the date and the amount paid. Payments are processed by third-party payment platforms; we do not receive or store your full card details.
- Usage information: basic technical data such as browser type, device, pages visited and approximate location (country/city), collected automatically through cookies and similar technologies.
- Access records: when you sign in to an app we record your email, the date and time, your IP address and browser, to protect your access and prevent fraud.
2. How we use your information
- To deliver the recipe collections and give you access to our app;
- To send purchase confirmations, access instructions and important service messages;
- To answer your questions and handle refund requests;
- To improve our website, products and user experience;
- To measure the performance of our advertising;
- To comply with legal, tax and accounting obligations.
We may send you occasional emails about new recipes or offers. You can unsubscribe at any time using the link in the email.
3. Legal basis
We process personal data in accordance with the Brazilian General Data Protection Law (LGPD — Law No. 13.709/2018) and, where applicable, other privacy laws such as the GDPR and U.S. state privacy laws. Our legal bases include performing a contract with you, complying with legal obligations, our legitimate interests and, where required, your consent.
4. Cookies
We use cookies to keep the website working, remember your preferences and understand how visitors use our pages. We may also use advertising and analytics tools (such as Meta Pixel or Google Analytics) that place their own cookies. You can block or delete cookies in your browser settings; some features may not work properly without them.
5. Sharing your information
We only share your information with trusted service providers that help us run our business, such as payment processors, hosting providers, email delivery services and analytics/advertising platforms. These providers may only use your data to provide services to us. We may also disclose information when required by law or to protect our rights. We do not sell your personal information.
6. International transfers
Some of our service providers are located outside Brazil or outside your country. When your data is transferred internationally, we take reasonable steps to ensure it is protected in line with this policy and applicable law.
7. Data retention
We keep your information only as long as needed to provide our products, support you, and meet legal, tax and accounting requirements. After that, it is deleted or anonymized.
8. Security
We use reasonable technical and organizational measures to protect your information, including encrypted connections (HTTPS). No method of transmission over the internet is 100% secure, but we work hard to keep your data safe.
9. Your rights
Depending on where you live, you may have the right to:
- Know whether we process your data and access a copy of it;
- Correct incomplete or inaccurate data;
- Request deletion or anonymization of your data;
- Withdraw consent and opt out of marketing emails;
- Request information about who we share your data with.
To exercise any of these rights, email us at support@nexlonegociosdigitais.com. We will reply within a reasonable time and as required by law.
10. Children
Our products are intended for adults. We do not knowingly collect personal information from children under 13 (or under 18 where required by local law).
11. Changes to this policy
We may update this Privacy Policy from time to time. The "Last updated" date at the top shows when it was last changed. We encourage you to review it periodically.
12. Contact
For any privacy question, contact us at support@nexlonegociosdigitais.com or visit our contact page.