Our 7-day guarantee: if you're not happy with your recipe collection, ask for a refund within 7 days of your purchase and we'll give you your money back. No complicated questions.
1. Refund period
You may request a full refund within 7 (seven) calendar days from the date of purchase, for any reason. This applies to all NexLo collections: 10 Cake Recipes, Weekly Lunch Plan, Weekly Dinner Plan and 10 Snack Recipes.
2. How to request a refund
- Send an email to support@nexlonegociosdigitais.com with the subject "Refund request";
- Include the email address used for the purchase and the name of the product;
- If you bought through a payment platform that offers its own refund button or form, you may also request it there.
We will confirm your request within 2 business days.
3. How you get your money back
Approved refunds are returned to the same payment method used for the purchase. Depending on your bank or card issuer, the amount may take 5 to 10 business days (or until your next card statement) to appear. Currency conversion fees charged by your bank may not be refundable.
4. After the refund
Once a refund is issued, access to the related product is removed.
5. After the 7-day period
Requests made after the 7-day period are generally not eligible for a refund, except in cases of duplicate charges, technical problems that prevented you from accessing the product, or where required by applicable law. If something went wrong, please contact us anyway — we'll do our best to help.
6. Duplicate or unrecognized charges
If you see a duplicate charge or a charge you don't recognize, contact us first at support@nexlonegociosdigitais.com. We'll look into it and fix it quickly.
7. Contact
NEXLO NEGOCIOS DIGITAIS LTDA — CNPJ 61.411.758/0001-07
Email: support@nexlonegociosdigitais.com
More options on our contact page.